Welcome to Zepayra , owned and managed by ZEPHYRELLIS SURGE SOLUTION PRIVATE LIMITED. We appreciate your trust and thank you for choosing our platform. Throughout these Terms & Conditions, “we,” “our,” and “us” refer to Zepayra, while “you,” “your,” and “user” refer to individuals or entities using our services.
These Terms establish the legal agreement governing your access to and use of our payment solution platform. We encourage you to review them carefully. Your continued use of our website indicates your acceptance of these Terms. If you do not agree, please stop using our services immediately. We may revise these Terms from time to time, and your continued use will signify your consent to the latest version.
By accessing or using our platform, you agree to comply with these Terms along with our Privacy Policy. If any part of these Terms is unacceptable, you must discontinue using the Services right away.
To create an account and use our Services, you must meet the following conditions:
We reserve the right to review, approve, or decline account applications without explanation.
Zepayra offers online payment solutions enabling businesses to accept transactions through credit cards, debit cards, UPI, net banking, and digital wallets.
We also provide technical integrations such as APIs, plugins, and SDKs for websites, mobile applications, and POS systems. Additional tools may include payment links, invoicing, subscriptions, QR codes, and transaction summaries.
We may modify, enhance, or discontinue specific services or features as needed.
By using our platform, you agree to:
Failure to meet these obligations may result in account restriction or termination.
Charges for using our services are stated clearly in your Merchant Agreement or Dashboard.
We reserve the right to modify our fee structure with prior notice via email or through your account panel. All fees are exclusive of applicable taxes, which remain your responsibility to remit to the appropriate authority.
Chargebacks and refund requests will be handled under our internal dispute and refund policy.
You must not use our services for any illegal, fraudulent, or prohibited transactions. This includes:
We may immediately suspend or terminate your account, withhold funds, and report suspicious activity to the relevant authorities.
To ensure a safe environment, we employ advanced fraud prevention systems, AI-powered risk scoring, and transaction monitoring mechanisms.
Any transaction suspected of being fraudulent or unusual may be paused for manual review. If confirmed as high-risk, we reserve the right to block, delay, or reverse the transaction.
You are solely responsible for any financial losses, penalties, or chargebacks resulting from violations or misuse of the platform.
Your privacy is our priority. All personal and transactional data collected is processed in accordance with applicable data protection regulations and our Privacy Policy.
We maintain compliance with Standards to secure payment and card information. Our systems use strong encryption, authentication layers, and access control to safeguard your data.
By using our Services, you grant consent for your data to be used for transaction processing, fraud prevention, compliance, and service improvement.
All intellectual property related to the platform — including design, software, code, branding, and written materials — remains the property of ZEPHYRELLIS SURGE SOLUTION PRIVATE LIMITED or its licensors.
You are granted a limited, non-exclusive, non-transferable license to use the Services solely for your business activities.
You may not copy, modify, sell, sublicense, or create derivative works from any part of the platform without written authorization. Any promotional use of our name or trademarks requires prior approval.
Our platform may integrate with third-party systems such as payment networks, analytics tools, and logistics solutions.
We do not control third-party operations or their policies. Any issues, damages, or interruptions caused by external providers are beyond our liability. Using such integrations implies acceptance of their individual terms and conditions.
We reserve the right to suspend or permanently terminate your account if:
Upon termination, all dues, settlements, and outstanding obligations must be cleared. Funds may be held temporarily during investigations.
Any disputes related to transactions or service use will first be reviewed by our internal support and dispute resolution team.
For unresolved issues, we will coordinate with acquiring banks or card networks based on their dispute resolution procedures.
If a mutual resolution cannot be achieved, the dispute may be escalated to legal authorities as per governing law.
To the fullest extent permitted by law, Zepayra shall not be responsible for any indirect, incidental, or consequential losses arising from your use of the Services.
This includes losses involving business interruption, profit reduction, or data corruption. We make no guarantees regarding uninterrupted service or error-free transactions.
You agree to indemnify and hold harmless ZEPHYRELLIS SURGE SOLUTION PRIVATE LIMITED, its officers, employees, and affiliates from all claims, losses, and expenses resulting from:
These Terms are governed by and interpreted according to the laws of India. Any legal proceedings or disputes shall fall under the exclusive jurisdiction of courts in India.
We are not liable for delays or failures in performance caused by factors beyond our reasonable control, including natural disasters, pandemics, wars, cyberattacks, network outages, strikes, or government-imposed restrictions.
We may modify or update these Terms periodically to reflect changes in laws, regulations, or business operations. Updates will be published on our website with a new “Last Updated” date. Continued use of our services after any changes indicates acceptance of the revised Terms.
If any provision of these Terms is found invalid or unenforceable, the rest of the document shall remain fully effective. Our failure to enforce any provision does not waive our right to enforce it later.
If you have any queries, complaints, or requests related to these Terms, please contact us at support@zepayra.com.
